Authentication issues on EU1, EU2, AP1 and US2 environments

Incident Report for Coralogix

Resolved

All services are up and stable. No further issues encountered.
This incident has been resolved.
Posted Aug 13, 2025 - 08:36 UTC

Update

All regions are now operational, and we are actively monitoring for any further issues.
Posted Aug 13, 2025 - 08:20 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 13, 2025 - 08:18 UTC

Monitoring

The issue has been identified and resolved for EU1 EU2 regions. We are still working on the remaining regions.
Posted Aug 13, 2025 - 08:17 UTC

Update

We are continuing to investigate this issue.
Posted Aug 13, 2025 - 08:05 UTC

Update

Our team continues to investigate the current issue. The incident also affects alert evaluations and may cause some alert notifications to be missed during this time.
Posted Aug 13, 2025 - 08:00 UTC

Investigating

Starting 07:40 AM UTC users may experience issues login to EU1, EU2, AP1 and US2 Coralogix environments.

Our RnD teams are currently engaged in troubleshooting and isolating the issue. Updates will follow as soon as available.
Posted Aug 13, 2025 - 07:55 UTC
This incident affected: EU1 (Alerts - Logs, Alerts - Metrics, Alerts - Traces, Alerts - Flow, Alerts - Notifications, UI - Authentication / Login), EU2 (Alerts - Logs, Alerts - Metrics, Alerts - Traces, Alerts - Flow, Alerts - Notifications, UI - Authentication / Login), US2 (Alerts - Logs, Alerts - Metrics, Alerts - Traces, Alerts - Flow, Alerts - Notifications, UI - Authentication / Login), and AP1 (Alerts - Logs, Alerts - Metrics, Alerts - Traces, Alerts - Flow, Alerts - Notifications, UI - Authentication / Login).