[EU2] Slowness of querying data from All logs / All traces

Incident Report for Coralogix

Resolved

This incident has been resolved.

Posted Jan 08, 2025 - 17:36 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 08, 2025 - 13:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2025 - 13:43 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 08, 2025 - 13:07 UTC

Update

We are continuing to investigate this issue.

Posted Jan 08, 2025 - 13:07 UTC

Investigating

Our team is currently investigating an issue causing slowness in querying archive data (logs + spans) in the EU2 region.
While data ingestion is ongoing, access to archived data may experience delays, impacting queries and related services.

The issue is under investigation, and we are working on a solution to restore full functionality as soon as possible.

For further assistance, please reach out via our in-app chat or email us at support@coralogix.com.

Posted Jan 08, 2025 - 12:13 UTC

This incident affected: EU2 (UI - Explore).