[EU2] Cases Infrastructure Maintenance

Scheduled for Nov 9, 15:00 - 16:00 UTC

Scheduled

As part of our ongoing efforts to enhance the stability and reliability of our platform, we will be performing scheduled maintenance on the Cases infrastructure.

Region: EU2
Scheduled Duration: Approximately 2 hours
Start Time: Nov 9, 2026, 15:00 UTC
Affected Components: Cases

This maintenance migrates Cases data to an optimized storage structure, improving the performance of the Cases service. It has been tested extensively and is expected to complete smoothly in the background.
In rare cases, customers may notice minor, short-lived delays when creating Cases or working with them in the UI or API.
Our engineering team will be monitoring the system closely throughout the maintenance window to ensure a seamless experience.

If you notice anything unusual or require assistance, our in-app support is available to help.

Posted Nov 04, 2026 - 14:04 UTC