Some customers running on EU (team.coralogix.com) might not be able query frequent search.

Incident Report for Coralogix

Resolved

This incident has been resolved.

Posted Nov 22, 2023 - 14:00 UTC

Monitoring

Our services are recovering now.
Customers will be able to query data from the last 2 days.
Lag in data ingestion will be resolved within the next 20 minutes.
Once lag will be over, data older than 2 days will recover as well.

Posted Nov 22, 2023 - 12:11 UTC

Identified

Our team has identified the issue and working on resolving it.
Current ETA is 30m.

Posted Nov 22, 2023 - 11:45 UTC

Investigating

We are experiencing issue that affects a small part of the customers who store their data on EU region.
These teams can't query directly logs from hot storage ('Logs' tab)
All data is still available for querying through archive, Live tail and also alerts.
For how to query archive follow this tutorial: https://coralogix.com/docs/archive-query-from-logs-screen/

Current ETA for resolving is 30m.

If you need additional information, please contact our in-app support.

Posted Nov 22, 2023 - 10:57 UTC