Alert Triggering Issue in EU1

Incident Report for Coralogix

Resolved

This incident has been resolved.
Posted Oct 02, 2025 - 20:51 UTC

Update

We are continuing to monitor for any further issues. A small fraction (1.2%) of alerts have delay evaluation and may not have triggered properly. However, we are continuing seeing improvement with alert triggering.

If you need assistance please, contact us through chat or send us an email to support@coralogix.com.
Posted Oct 02, 2025 - 20:23 UTC

Monitoring

A fix has been implemented by out engineering team and we are monitoring the results.
Posted Oct 02, 2025 - 16:54 UTC

Identified

The team has identified the issue affecting alert triggering and has deployed a fix. Alerts are being triggered but some of them are still delayed.
Posted Oct 02, 2025 - 15:43 UTC

Investigating

We are currently investigating an issue affecting alert triggering for our customers in the EU1 environment (team.app.coralogix.com). At this time, all types of alerts may be impacted.

Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible.

For real-time updates or further assistance, please contact our in-app support team.
Posted Oct 02, 2025 - 13:58 UTC
This incident affected: EU1 (Alerts - Logs, Alerts - Metrics, Alerts - Traces, Alerts - Flow, Alerts - Notifications).